Term & Conditions

• <As per the directive given by the Government of India, all Indian/Foreign Nationals are required to provide proper proof of identification upon check-in. Valid identifications documents are: Passport & Visa together, Voters Id card, Current Driver’s License, Aadhar Card. All the documents must include a photograph.
• <Hotel/camps/Resort or any kind of accommodation can deny stay if valid id proof is not provided. Company is not responsible for any ID proof related issues.
• <Generally hotel check in time is 14:00 hrs and checkout time is 11:00 hrs across India. Confirm early check in or late checkout will be chargeable if not included in cost. Kindly contact hotel directly if you want complimentary early check in or late check-out.
• <If meals are included in package it will be served at set menu basis in a buffet menu / fixed / meal credit. Any items which are not in their Ideal Buffet / Fixed menu will be charged extra at the time of consumption. Hotels decide the menu and options of items for menu. Some hotels are having Meal credit policy instead of Buffet or Fixed Menu during low occupancy in hotel. This meal credit amount is decided by hotel management – if bills goes above the given meal credit amount then extra amount should be paid directly at respective hotel. Room service for the food or packing is charged extra at many hotels.
• <Normally for extra bed on double sharing rooms many hotels has roll away bed while rest of the hotels provide extra mattress only. If you are not comfortable with mattress system instead of bed let us know in advance.
• <In case of major breakdown in vehicles due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems, we will try to repair the vehicle in less possible time. Kindly cooperate.
• <We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents.
• <AC will not be available in hill areas or stopped / parked vehicle.
• <Driver will not drive on No-entry zones and should not be forced to drive on narrow streets or roads which can create traffic jam. Normal working hours of driver is 12 hrs in case you want services more than 12 hours in a day kindly inform us in advance.
• <In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate for the same.
• <Pick up and drop point will be one only (If multiple pickup and drop points are required, please mention in the email conversation before booking.
• <In case you want multiple visit to the some particular place kindly mention in advance because some places are having very high charges of parking.
• <Tour destination / route cannot change without prior notice (Any change in the tour or destination can affect the prices.
• <The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India. If the prices increases more than 5 % from the time of booking we will increase the rate even if the rates have already been confirmed earlier.
• <Chal-Pad reserves the right to give you a similar car if the car you booked is unavailable.
• <At many of the tourist destination / hill station - some of the road / shopping market / mall road have "NO ENTRY" or "Time Restricted Entry" for all / some bigger tourist vehicles. In this kind of situation guest have to manage another available mode of transport with an additional cost and on direct payment basis, this cost is not included in ideal package inclusion.
• <In few cases, vehicle parking area may be little far from the sightseeing spots. Guests need to reach the parking at their own cost.
• <Vehicle will be permitted to use for sightseeing points on the route and inside the city limits or which is mentioned in itinerary. For additional sightseeing, off route sightseeing, sightseeing not inside the city limits or substitute sightseeing kindly contact company. Refund is not possible if any particular sightseeing point is not covered. In case you want some excursions kindly inform company in advance or discuss these things with company rather than driver. All nearby sightseeing points should be covered together.
• <No refund for short stay or unveiled facilities.
• <No cancellation or refund will be made if situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, road blocks, heavy snow fall, acts of terrorism or other similar causes, strikes or problems at airlines, rails, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations or due to which the customer could not reach the destination and which is beyond our control.
  Company is not responsible for any accident/injury/death/theft of person or property during the course of the tour.
• <All rights reserved are reserved with management to cancel any service without any refund until full advance amount towards the service is received from the customer and accepted by company. Company can change the features or functionality of the services without prior notice unless it is confirmed by the company over email.
• <Ganga valley . here by expressly disclaims any implied warranties imputed by the laws of any jurisdictions or country other than India. Ganga valley considers itself and intends to the jurisdictions only of the court of Tehri - Uttarakhand India.
• <Advance booking amount at the time of confirmation and Balance payment before 7days from tour start date.
• CANCELLATION POLICY:
  Cancellation Notice - The cancellation Policy rules will be applied on your advance booking amount. From Arrival/Departure date.
  Refund as per cancellation Policy rules.
  Cancellation refund will be processed in 15 working days.
  Please Note: In case of booking cancellation and refund, there will be a deduction of Bank charges.
• Please take care of the belongings before leaving the car or Hotels. Company is not responsible for any loss.
• Please read emails carefully and understand the contents and prices. All the email conversations will also form part of the contract between us, once you confirm the booking.
• Many small hotels / resorts do not have lift so kindly inform us in advance if you are not comfortable with stairs.
• Many hotels charge extra for Room Heater or WiFi. Normal package does not include this so in that case these charges should be paid as extra at hotels.
• Company is not responsible for any accident/injury/death/theft of person or property during the course of the tour.
• It is presumed that the tourist is medically fit to undertake the tour. If you have certain kind of allergy (especially for food) or any serious health issues kindly inform us in advance.